Solution Technology said it will debut an all-in-one integrated ArmorPlus for BlackBerry 7200 utility.

To be rolled out at the upcoming Emergency Technology Business Showcase in Fort Lauderdale, Fla., a week from today, the application will include functionalities for for Barcode Scanning, GPS, Touch Screens with eSiguature and Secure Data Memory Card capability.

Specific components include:

• Class 2 laser barcode scanner from Symbol Technologies;
• ArmorPlus for BlackBerry GPS, with off-road and off-net capabilitiesm abd
• Touch Screen Window option with signature capture capabilities and a touch-sensitive window;

My friend and fellow blogger Andy Abramson writes of his major hassles getting T-Mobile to switch him to someone at RIM that could help him with problems on his BlackBerry 7230.

Difficulties such as disappeared downloaded messages, buggy attachment reading capabilities, non-functional SMS.

Andy (that's him on the right) wanted to fix these issues because he's planning to get a BlackBerry Pearl and give the 7230 to his assistant.

But easier said than done.

According to the way Andy describes it, he had to go through multiple layers of T-Mobile tech support until he finally attained resolution. For a problem-solver like Andy, he expects performance that is far more concerned with performance, not procedures.

The resoluton wasn't rocket science. It wasn't computer or telecom science either. It was just a matter of eventually being routed to someone who could help.

Keyword, eventually.

"Of course, they didn't know where to have me look," Andy writes of his initial conversations. Time of call almost three hours. Time to cure problem, under a minute.

"T-Mobile, that's an embarrassment and worse speaks to how bad customer service is," he adds. "What's worse is when your customer knows to ask RIM for help, putting artificial barriers in the way only causes irritation and angst, none of which is needed.

"Bottom line if you are a BlackBerry user on T-Mobile ALWAYS ASK FOR A REAL RIM PERSON and avoid the loss of time," Andy strongly recommends. "Gee, isn't that why we buy a BlackBerry in the first place."

Time to pick up on our new BBHub daily feature called BlackBerry Support Document of the Day.

Every week, the BlackBerry Technical Knowledge Center lists their 25 most viewed documents for that week.

Every day, starting from #1, we've been identifying a document on this list.

The current #6 is BlackBerry 7210, BlackBerry 7230, and BlackBerry 7280 Safety Information Booklet. Let's check it out.

You'll find information about Antenna Care, operating and storage temperatures (as shown above), electronic equipment that could evoke reception interference issues, dangerous areas you don't want to go to with your BlackBerry, what type of repairs you should not attempt, radio signal exposure risks, and absorption rate data.

Traveling overseas with your BlackBerry?

If your BlackBerry is non-GSM it won't work in Europe.

Well, necessity is the mother of work-arounds, and services that, in turn, make those workaround easier.

Take for instance Roadpost. This company rent internationally compliant BlackBerry 7230s. The $129 weekly rental fee ($10 more for each day after the first week) covers unlimited Internet access and email. Incoming and outgoing call rates are based on the nation(s) where you will use your rental BlackBerry.

Also included in the rental fee, you get adapters, a USB connecting cable, business cards for your contacts, and a prepaid courier pack for returning the 7230 when you are back in the U.S.A. or Canada.

If you get one of their rental units, you just synch your data from your "regular" BlackBerry to your rental device.