The BlackBerry Technical Knowledge Center has just posted a new support document entitled Unable to integrate a POP3 email account after changing messaging and collaboration servers.
This happens when, after messaging servers are changed, a BlackBerry device user working with BlackBerry Internet Service can't integrate or receive emails from a POP3 email account.
The document tells us that when a mail server is changed, it takes a few days for the DNS (Domain Name System) servers to update the IP (Internet Protocol) address.
Rather than just have you wait, this document (linked below) provides a five-step resolution.
I'm just about to tell you what those steps are.
- Check with the system administrator to locate the IP address of the messaging server.
- Log in to the BlackBerry Internet Service to add your email account.
- Type your email address but use an incorrect password. Using the incorrect password will take you to an advanced integration screen.
- Select I will provide the settings from the POP/IMAP section of the advanced settings.
- Complete the information requested on the page using the IP address for the server and make sure to update your password to the correct password.
