Many of you may remember that in two BlackBerry service outages several weeks ago, no information about the outage was posted in real time on the BlackBerry or Research In Motion websites.

I took RIM to task for this lapse, and will do so again. Seems like they either didn't have the support infrastructure in place to update the web site in real time, or there's a pervasive corporate culture that defers all access issues to carriers.

Or both.

Still in mild rant mode about this failure on RIM's part to communicate, I then became aware yesterday of what a relatively small VoIP service provider named Voxee did to communicate with its users when they went down the other day.

During the outage,Voxee had folks trolling the VoIP user boards, explaining what was going on, what Voxee was doing to fix the problem, and the projected time at which service would once again be available.

I was so impressed by what Voxee did, that I wrote about it on my ZDNet IP Telephony Blog.

Yes, I know that's VoIP- but it seems to me that Research In Motion should study what Voxee did and put their methology into a Best Practices plan the next time there is a service outage.